Box Office FAQs
Q: I want to order my tickets online but want to choose my own seats. How do I do that?
A: Unfortunately, we do not have the software capability for patrons to select their seats online. However, if you type in your seating preferences under “Special Requests” during checkout, we will do our very best to accommodate your preferences, based on availability. Or you can call our Box Office: 206 283 8808.
Beginning on Monday, November 4 you will be able to select your own seats online for single ticket purchases. Subscriptions will still need to be processed via telephone or by submitting an online order with seating preferences under “Special Requests” during the checkout screen.
Q: When will my tickets be mailed?
A: Below is our ticket mailing schedule table for our 2014 Winter Festival.
Ticket orders placed on or before November 25, 2013 – mailed the week of December 9, 2013
Ticket orders placed on or after November 26, 2016 – mailed within 10 days after purchase
All ticket orders that include Student ticket(s) will be held at Will Call the day of the concert, you must present valid ID
Q: When does the Box Office opens?
A: The Box Office will open 90 minutes prior to the concert start time. Once we are open, you may begin purchasing tickets at the door or picking up tickets at Will Call. Our Box Office is separate from Seattle Symphony. We are located at the top of the stairs on the north end of Benaroya Hall, in the lobby of the Nordstrom Recital Hall.
Q: Do you have Rush tickets?
A: We ALWAYS offer a $25 Senior Rush ticket for patrons 65 and over beginning 90 minutes prior to the concert start time. These tickets are subject to availability. If tickets are still available, General Rush tickets will go on sale for patrons of all ages 30 minutes prior to the concert start time. You can always call our office on concert days to ask whether we think there will be enough tickets for Rush sales for that evening’s performance.
Q: I lost my tickets. What do I do?
A: If you have lost or misplaced your tickets, please give our office a call at 206 283 8808, and we will be happy to reprint your tickets for you.
Q: I forgot my tickets at home and the concert starts in 10 minutes. What do I do?
A: No problem! Come see a staff member at the Box Office and we will be happy to reissue your tickets for that evening.
Q: What if I don’t like where I am sitting, can I exchange my seats?
A: Absolutely. If you decide that you don’t like where your seats are, come visit us at the Box Office and we will be happy to exchange your seats if there are some available more suited to your preferences.
Q: Do you offer any discounts for young listeners?
A: Yes, we offer $16 tickets for all patrons 30 years old and under, with valid ID.
Q: I want to come with a group, do you offer group discounts?
A: Yes, we offer a 20% discount for groups of 10 or more. Call our Box Office at (206) 283-8808.
Q: Where do I park?
A: Parking is available in the Benaroya Hall parking garage. The entrance is located on 2nd Avenue, just south of Union St. Follow this link for more information about Directions and Parking.
Q: I have trouble with stairs. Is there alternative access to the hall?
A: Yes, an elevator with direct access to the hall’s lobby will be available for use beginning 30 minutes prior to the Free Pre-Concert Recital.
Q: What’s the difference between the recital and the concert?
A: Great question! The recital is a FREE pre-concert activity that is open to everyone, regardless if you have a ticket for the main concert or not. The recital begins one hour prior to the concert and features one or two artists from the main concert playing a piece of their choice. These recitals are scheduled to last 30 minutes. After the recital is over, ushers will clear the hall and begin seating for the main concert. If you do not have a ticket for this concert, you will be unable to attend. However, we typically have a handful of tickets still available for purchase at our Box Office, located in the lobby of Nordstrom Recital Hall.
Q: I have kids, can I bring them to the concert?
A: Unfortunately, children under six are not permitted. Check out our Family Concert instead—this is a concert geared for children ages 5-10, but children (and parents) of all ages are welcome!
Q: How long do concerts typically last?
A: Concerts typically last around two hours, including one 15-minute intermission.
Q: Will there be food and beverages available at the hall?
A: Bar service will be available before the concert and during intermission, along with dessert service provided by Wolfgang Puck. There also many nearby amenities that you can view here.
Q: Will there be merchandise available for purchase?
A: Yes. We will have a variety of artist CDs for sale along with books, note cards, and other musical souvenirs.